All Systems Operational

About This Site

Welcome to Broadstripes' status page. Here you'll find information about the operational status of the various components of Broadstripes.

Uptime over the past 90 days. View historical uptime.
Core application ? Operational
90 days ago
99.98 % uptime
Today
Application services ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Geocoding ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Public site ? Operational
90 days ago
100.0 % uptime
Today
Communications ? Operational
90 days ago
100.0 % uptime
Today
Bulk email service ? Operational
90 days ago
100.0 % uptime
Today
SMS service ? Operational
90 days ago
100.0 % uptime
Today
MMS service ? Operational
90 days ago
100.0 % uptime
Today
SMS via long code ? Operational
90 days ago
100.0 % uptime
Today
MMS via long code ? Operational
90 days ago
100.0 % uptime
Today
SMS phone number provisioning ? Operational
90 days ago
100.0 % uptime
Today
In-app support messaging Operational
90 days ago
100.0 % uptime
Today
Cloud platform Operational
90 days ago
100.0 % uptime
Today
Web and jobs servers ? Operational
90 days ago
100.0 % uptime
Today
Database servers ? Operational
90 days ago
100.0 % uptime
Today
Cloud-based file storage ? Operational
90 days ago
100.0 % uptime
Today
Domain and routing services ? Operational
90 days ago
100.0 % uptime
Today
Deployment service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
System outage
Resolved - We are confident that we have identified the requests that caused our servers to lock up earlier, causing the outage.

We're working on modifying the resource-usage strategy of those features of the app to prevent this from happening again.

In the meantime, we've asked the user in question to hold off on those particular requests, and we will continue to monitor the system so that we can respond quickly to any similar incidents.
Mar 21, 19:00 UTC
Monitoring - The site has been functional for all users for at least an hour.

We are continuing to analyze logs to determine the nature of the request that caused the outage.

Again, please email support@broadstripes.com to report any issues you encounter.

Thank you for your patience as we work to fully resolve this.
Mar 21, 17:57 UTC
Identified - Our understanding so far is that a resource-intensive process tied up one of our web servers causing requests to back up.

We've spun up new servers and things seem to be returning to normal.

We will continue to monitor and investigate.

Please email support@broadstripes.com if you encounter further issues.
Mar 21, 17:03 UTC
Investigating - We are investigating a widespread system outage. We hope to be able to restore service very soon.

As soon as we have more information, we will update you here.

Our apologies for the inconvenience.
Mar 21, 16:46 UTC
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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